If, having discussed it with an appropriate colleague, you remain concerned, then you should make a referral to your local social services. You should already have identified where and how to contact your social services team (see Finding your local contacts). Referrals should be made by telephone, so that you can directly discuss your concerns, and should be followed up in writing within 48 hours. Your letter should clearly document the facts of the case and include an explicit statement of why you are concerned. The telephone discussion should be clearly recorded, documenting what was said, what decisions were made and an unambiguous action plan.